Dealer Auto Parts ships from our warehouse in Detroit, Michigan to anywhere in the USA. We are a Ford Authorized Distributor with access to the full line of Ford's OEM catalog, including Ford's Motorcraft light maintenance and repair line. Our warehouse stocks around 50,000 Motorcraft SKU's with complete access to any Ford Vendor and Depot around in the US. We are also available for local pickup in the Detroit area.

Delivery and Lead Times

Most orders on our site are shipped within 1-3 business days due to lead time from the manufacturer. Many parts outside of our direct stock take 1-3 business days to arrive to us and are promptly shipped to you. Certain parts such as vendor stocked accessories may take up to 7-10 business days to arrive to us and will be shipped to you immediately. Depending upon location, standard ground shipments usually take 2-7 days, and expedited shipments usually take 2-3 days. Some items may be on national backorder and or obsolete. If this is the case, we will reach out to you and cancel your order at no charge. Reach out to us directly regarding overnight shipping or stock inquiry.

Please Note:

- All delivery dates shown on our website are estimates.

- Shipping/delivery time estimates are contingent upon the ordered part with a lead time of 3 days. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer.

- You can track your order through the feature on our site.

- Holidays may affect shipping times.

- In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible or contact you to void your order.

Time Sensitive Orders: If an order is time-sensitive, please contact us immediately to confirm availability and shipping options. Priority orders MUST BE PLACED BEFORE 12PM EST.

Shipping Rates

To determine an estimated shipping rate for items in your Cart:

1. Select Checkout >> or Secure Checkout >
2. Add your shipping zip code in the Estimated Shipping to text box and select Go

The total estimated shipping and handling cost will be listed under Subtotal Amount.

Please Note:

- Shipping rates depend on the selected shipping speed and the weight/size of the shipment.

- Over-sized orders may require an additional shipping cost on the part of the customer. You will be contacted prior to shipping for approval.

- If your order requires special shipping, we’ll contact you to review and approve your order before final processing.

- We do not ship Cash on Delivery (COD) orders.

- Shipping carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

Lost or Damaged Orders

Do you think your order is missing?

1. First, check your order’s shipping status:
   • Get your order number found on your order confirmation email;
   • Go to our Order Status page, input your email and order number, and click on your tracking number;
   • On the carrier’s website, review your order’s tracking information to check its status.
2. If - after checking the status of your order - you are still concerned that it may be lost, contact the carrier immediately and report your issue.
3. After contacting the carrier, contact us. We can follow up with the carrier and investigate on your behalf.

Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier's responsibility to get the item to you undamaged.

You must retain ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.

Notice

We do not currently ship hazardous materials.

Contact Us

If you still have questions, please feel free to contact us:

Email:

Phone:

Our hours: Monday through Friday: 9:00 a.m. – 5:00 p.m. EST

You can return almost any item to Dealer Auto Parts within 30 days of purchase, depending on a few important conditions. Please follow our return procedure so we can properly assist you and determine if your item/order is eligible for return.

ALL CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING UNLESS AN ERROR IS MADE ON OUR BEHALF.

ORIGINAL SHIPPING IS NON-REFUNDABLE UNLESS AN ERROR IS MADE ON OUR BEHALF.

RETURNS MUST COME IN ORIGINAL SELLABLE PACKAGING WITH AN UNDAMAGED PART LABEL.

DUE TO PRICE DIFFERENCES WE CANNOT DO EXCHANGES

ALL PARTS MARKED AS ITEMS REQUIRING ORDER FROM MANUFACTURER SUBJECT TO RESTOCKING FEE OF 10%

ALL ITEMS PURCHASED WITHOUT VIN VERIFICATION WILL BE SUBJECTED TO 25% RESTOCKING FEE

THANK YOU FOR UNDERSTANDING!

Procedure

1. Contact Us

Reach out to us through our email with subject line Return Request - #(ORDER NUMBER) to inform us about the circumstances of your return.

2. Receive RA#

If we determine you are eligible, we will provide you with an RA# number to confirm your return request.

If you need a label, we can create one for you with the difference in price coming out of the return.

3. Pack and Ship

Include an original copy of your invoice along with the item(s) you want to return in the original, unmarked, and undamaged packaging.

Please note that the customer is responsible for all return shipping costs unless the return is due to a manufacturer defect or Dealer Auto Parts error.

4. Receive Your Refund

Once we have received your item and processed your return, you will receive a full refund of your part(s) (excluding initial and return shipping costs, if applicable) to the original method of payment used to place the order within 1-5 business days. You will receive a confirmation email once your refund has been issued.

Eligibility

New or Unused Items

- Pre-approved returns must be in their original condition - with all original components.

- The customer and/or repair shop are responsible for verifying the parts received are correct prior to painting and/or installation.

- Returned parts cannot be disassembled, painted, mounted, or damaged due to incorrect or attempted installation.

- All items must be repackaged in their original, undamaged packaging. If the original package has been damaged please reach out to our customer service representatives via email or phone to discuss the return.

- Installed, plugged in, or unsealed electrical parts or components are not refundable.

- We are not responsible for installation errors, incorrectly ordered item(s), shipping and handling charges, towing expenses, labor expenses, rental car expenses, and/or any additional repair expenses due to a part that has been installed incorrectly and/or is defective.

There may be a 10-25% restocking fee on items marked as required by order from the manufacturer. If this is the case we will inform you before the return is processed.

Core Returns

Some auto parts have a core charge applied to them that is refundable from the manufacturer. Parts that have core charges include generators, starters, catalytic converters, alloy wheels, engines, ECM/BCM modules, transmissions, transfer cases, and some diesel fuel parts like injectors.

- You are responsible for all shipping charges on core returns.

- You must include a copy of the original invoice with the part for return identification.

- The part must be clean, assembled, drained of all fluids, and not have any missing parts. It must be complete, undamaged, and placed in the original package used for the replacement part.

- We will process your return as soon as we receive it, and your core credit will be available within 15 days.

- If you need assistance with your core return, reach out via email at [email protected]. We’ll get back to you within 72 hours.

Damaged Items

Should you receive a damaged item, you must contact us immediately in order for us to contact the shipping company. It is the parcel carrier's responsibility to get the item to you undamaged. You must retain ALL shipping packages for inspection by the shipping company. Failure to keep damaged boxes will result in any and all damage claims being denied.

Non-returnable items

Some parts cannot be returned under any circumstances:

- Obsolete parts

- Discontinued parts

- Vintage parts

- Service and repair manuals

- Custom or special order products

- CD ROMs

- Auto body parts

- Any electrical part that has been plugged in, installed, or unsealed

We reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.

Cancellation Policy

Your order may be cancelled at no charge up until the item has shipped. If you wish to cancel your order for any reason, please contact us as soon as possible.

Shipped Items

Unfortunately, we are unable to cancel your order once it has been labeled for shipping.

Items may, however, be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to dealerautoparts.co, unless an error has been made by us. Additionally, some parts are charged a 10-25% restocking fee by their manufacturer or supplier. We will discuss this with you when you call to get your RA number.

Note: Please allow up to 15 business days for your return to process from receipt of the returned merchandise.

Hazmat

Please note that the sale of certain Hazmat materials E.G, Seatbelts and, Airbags products are final, and customers cannot cancel orders that have been confirmed by Dealer Auto Parts or return, exchange, or claim a refund or credit for those products, notwithstanding anything to the contrary in these Terms and Conditions.

Why was my order canceled?

Dealer Auto Parts reserves the right to cancel your order for reasons including lack of parts availability, suspected fraud, and lack of customer communication (i.e. if we have tried to contact the customer multiple times regarding an order and have received no response).

Contact Us

If you still have questions, please feel free to contact us:

Email:

Phone:

Our hours: Monday through Friday: 9:00 a.m. – 5:00 p.m. EST